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Privacy policy
This translation is provided for convenience. Only the German version is binding. German version
Contents
Controller
Schweizerpunkt GmbH, Gotthelfstrasse 41, CH-8172 Niederglatt, reachable via the contact form. This policy follows the Swiss Federal Act on Data Protection (FADP) and, where applicable, the GDPR. The roaadent patient app and the roaadent terms have their own texts; you will find them in the overview of data protection and terms.
What this website does not do
This website sets no tracking cookies, uses no third-party analytics services and loads no third-party fonts or scripts. There is no cookie banner because there is nothing to consent to.
Language hint
If your browser prefers another language in which this page is available, a small note points this out once. Your browser remembers that you closed it for the current session only (sessionStorage); nothing is sent to us.
Audience measurement
To see which pages are read, we count page views anonymously on our own server. We set no cookies, store no IP addresses and pass no data on to third parties. If your browser sends the ‘Do Not Track’ signal, we do not count your visit.
Server log files
When a page is accessed, the hosting server processes technically necessary data (IP address, time, page requested, browser). It serves operational security. The logs are deleted after 30 days. The website is hosted in Switzerland.
Contact and quote forms
When you write to us via the contact form, we process your name, email address, optionally a website, and your message in order to reply. The ‘Request a quote’ form adds first name, last name, company, the product you are interested in and, if you provide them, salutation, telephone number, number of workstations, preferred start and budget range; we use them to prepare a quote for you. The details are delivered to us by email. To protect against misuse we use Cloudflare Turnstile; this sends a request to Cloudflare that contains no personal data from the form. In addition, we store a shortened hash of your IP address for a short time to limit mass requests. Form contents are not logged.
The details from the contact form and the quote form are delivered to us by email. Emails to Schweizerpunkt are processed by an email provider in Germany. Germany has an adequate level of data protection (Annex 1 DPO). One mailbox is operated with Google Workspace (Google LLC, USA); the transfer to the USA is based on the Swiss-US and the EU-US Data Privacy Framework.
CRM and ticket system
The ticket form on the Support page, which is embedded from crm.schweizerpunkt.ch, is processed on the CRM and ticket server of Schweizerpunkt GmbH; your entries are stored there. This server and the ticket system are operated by Hetzner Online GmbH in Germany. Germany has an adequate level of data protection (Annex 1 DPO).
Data processing agreement
Customers for whom we provide hosting, maintenance or support can create the data processing agreement online as a PDF. For this we process company, address, name and position of the signatories, the selected services and the email address. You only receive the PDF through a link that we send to this address; it is valid for 7 days. We store the details, the times of request, confirmation and download and a checksum of the PDF as proof of the agreement. We delete unconfirmed requests after 30 days and keep confirmed ones for 10 years.
Your rights
You have the right to information, rectification, erasure and restriction of the processing of your data, as well as to data portability. Please contact us via the contact form.
External links
Links to app stores and product websites lead to services with their own privacy policies. The Support page embeds the ticket form of our own CRM (crm.schweizerpunkt.ch); Schweizerpunkt GmbH processes the data entered there to handle the ticket. To protect against misuse, this form loads Google reCAPTCHA, which transmits data to Google. This applies to the Support page only.
